Customer Service
Track your order, update your information and more by visiting:
Our friendly team is here for you Monday – Friday 8am to 8pm EST
If you have an existing order, please include your order # or the name & address on the order so we can better assist you.
What are the dimensions of Vasta?
Vasta is 9.75” long x 4” wide x 2.25” tall
How does Vasta work?
You can view our full instructional video here: https://www.youtube.com/watch?v=VuoPKLMiU0c
What temperature should my produce be when using Vasta?
Vasta performs best when the produce is at room temperature, however, if the core of the fruit/veggie is softer, we recommend placing the food in the fridge or freeze for a little while for it to harden up. If the core is too hard, try blanching it in water to soften it before entering the skewer. Experiment – that’s part of the fun!!
What fruits and vegetables can I use with Vasta?
Vasta works best with fruits and vegetables that are not softer than zucchini or harder than a potato.
Why do my sheets or noodles come out as one piece or multiple pieces?
It can depend on the shape or temperature of your vegetable/fruit. Vegetables & fruits are not perfectly round and will cause sheets or noodles to come out as one piece or multiple pieces. Try allowing your food to reach room temperature before cutting.
View how to make sheets here: https://www.youtube.com/watch?v=Sd0vOTqVwi4&feature=youtu.be
View how to make noodles here: https://www.youtube.com/watch?v=fOblP2NHYXI&feature=youtu.be
Are the cutting blades Stainless steel?
Yes, the blades are made of FDA grade 420 Stainless Steel. They are very sharp, so please put on the blade guards when not in use.
When should I enter the easy grip handle?
The easy grip handle should be entered into the produce AFTER the skewer is in place. You can view full set up instructions here: https://www.youtube.com/watch?v=gUbVQWg0MyU&feature=youtu.be
What should I do with the left-over produce?
We recommend loading it on the Vasta or saving the scraps for other creations like salads!
Is Vasta dishwasher safe?
No, it’s best to hand wash only. Wash with a soft, damp cloth and medium bristle scrub brush. Use a mild soap solution with warm water. Do not immerse in water. View video care instructions here: https://www.youtube.com/watch?v=v-vRESfV1T0&feature=youtu.be
When will my account be charged?
Your account is never charged until your order ships. If you see any pending charge from Vasta or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.
How long will it take for a refund to reflect on my payment method?
Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution
Will I be charged tax?
Sales tax is collected in select states as required by law.
How do I check the status of my order?
You can check the status of your order 24 hours a day by visiting www.customerstatus.com.
What is the Money Back Guarantee Period?
If you are dissatisfied with your purchase for any reason, simply return the product within 1 year of receipt for a full refund of your purchase price, excluding processing and handling.
When does the Money Back Guarantee Period begin?
Starting the day your order is delivered.
Do you offer international shipping?
We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more
How do I return my order?
To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.
Will I receive a shipping confirmation?
Yes, you will receive a shipping confirmation email with tracking once your order ships.
How will my order be shipped?
Our standard shipping method is FedEx
Do you offer international shipping?
We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.
How do I return my order?
To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.